Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please reach out through our Contact Us page. Once your request is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Items sent back without prior authorization will not be accepted.
For any return-related questions, you can always get in touch with our customer support team via the Contact page.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and work to make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
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Perishable goods (such as food, flowers, or plants)
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Custom products (such as special orders or personalized items)
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Personal care goods (such as beauty products)
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Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards. If you’re unsure about a specific item, please reach out to us before purchasing.
Exchanges
The fastest way to get what you want is to return the item you have. Once the return is accepted, you can place a new order for the desired item.
European Union 14-Day Cooling Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must still be in the same condition you received it unworn or unused, with tags, and in its original packaging. Proof of purchase will also be required.
Refunds
Once we’ve received and inspected your return, we’ll notify you about the approval status. If approved, a refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved, please reach out to us through our Contact Us page for assistance.